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Privacy Policy

At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason – to help serve you better.
Please review this Privacy Policy carefully (the “Privacy Policy”). It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. The Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with Crabtree & Evelyn, whether in-store, on the phone, or online, including through www.crabtree-evelyn.co.uk (the “Website”), you accept and consent to our collection and use of your information as described in the Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. For this reason, we encourage you to review our Privacy Policy periodically. 
 
INFORMATION ABOUT US

For the purpose of the Data Protection Act of 1998, the data controller is Crabtree & Evelyn (Overseas) Limited (“Crabtree & Evelyn”, “we”, “us” or “our”), a company incorporated in England and Wales with a registered office at 27 Kelso Place, London W8. Crabtree & Evelyn operates the Website.  If you have questions about the Privacy Policy please contacts us by email at online@crabtree-evelyn.co.uk or by phone at 0800 1114 406.


INFORMATION COVERED BY THIS POLICY

The Privacy Policy applies to all personal information collected and used by Crabtree & Evelyn. For the purpose of the Privacy Policy, “personal information” means information or pieces of information that could identify you, such as your name, address, and email address and it could include information like your IP address or information about your shopping habits.


WHAT INFORMATION IS COLLECTED?

INFORMATION YOU GIVE US

We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, gender, user-generated content, and date of birth, when you:
Make a purchase
Enroll in a loyalty, rewards, or promotional program
Participate in interactive features on the Site such as product reviews
Sign up to receive e-mails or other notifications from us
Enter a contest or sweepstakes
Fill out a survey
Create a Crabtree & Evelyn account
Use a social media service like Facebook or Twitter to communicate with us
Submit a request to our customer service department


INFORMATION WE COLLECT

When you visit the Website we may use cookies, pixel tags, and other technologies to automatically collect the following information:

IP address, login information, browser type, location, time zone, operating system, and other technical information
Information about your visit, including the websites you visit before and after our Website and products you viewed
Length of visits to pages on the Website, and page interaction information

Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on the Website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way. When you provide publically available content, such as content posted to a social media page, we may collect that information.



INFORMATION WE RECEIVE FROM OTHERS

We may receive information about you from third parties that we work with, including, for example, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud detection providers. 


HOW IS MY INFORMATION USED?

We and third party data processors acting on our behalf may collect, store, and process your personal data:

To process, track, and fulfill your order
To communicate with you about the status of an order
To identify your product and service preferences
To administer a sweepstakes or contest
To deliver coupons, marketing communications, and ads
To administer loyalty, rewards, and promotional programs
To improve the effectiveness of the Website 
To prevent fraudulent transactions
To help us market our products more effectively



WILL MY INFORMATION BE SHARED?

Crabtree & Evelyn does not sell or rent your personal information. We may share your personal information within Crabtree & Evelyn and the members of the Crabtree & Evelyn group of companies, which means our subsidiaries and our ultimate holding company and its subsidiaries. As described in the Website’s Terms of Use, we may share information that you elect to make available to the public on the Website or on social media networks, including user-generated content. For instance, if you post a product review on the Website or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the Website and our social applications.

We may also share your information with trusted companies that provide business support services to us (such as shipping, name and address verification, customer service, contest administration, email distribution, fraud detection, and promotions fulfillment), companies that help us market our products and services, and analytics and search engine providers that assist us in the improvement and optimization of the Website. These companies are not authorized to use to use the information we share with them for any other purpose or to send you unsolicited email. With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information. 
We may disclose personal information about you in order to: (a) protect the legal rights, privacy or safety of the Crabtree & Evelyn group or our employees, agents and contractors; (b) respond to valid legal process from government or public authorities in any country in which we operate, including the United States; (c) permit us to pursue available remedies or limit the damages that we may sustain; (d) enforce our Terms of Use or the terms and conditions applicable to any contest, promotion or program; and (e) comply with the law.
As we develop our business we might sell or buy stores, subsidiaries, or businesses. There might be a reorganization, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the Crabtree & Evelyn group of companies. In connection with these transactions your personal information and other information we have collected as described in this Privacy Policy may be disclosed and may be among the business assets transferred as part of the transaction.


WHERE IS MY INFORMATION STORED?

The data we collect may be transferred to and stored at destinations outside the European Economic Area (“EEA”). It may also be processed by personnel operating outside the EEA who work for us or for one of our service providers. Countries outside the EEA may not offer the same level of data protection as the United Kingdom. By providing us with your personal information, you agree to this transfer, storing, or processing.  


IS MY PERSONAL INFORMATION SECURE?

To protect the security of your online order information, Crabtree & Evelyn uses SSL (Secure Sockets Layer) technology. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than crabtree-evelyn.co.uk. We also require our third party providers to take reasonable precautions to keep your personal information secure. Unfortunately, no storage system and no transmission of information is completely secure. Accordingly, we cannot guarantee the security of your data and any information you transmit to us is at your own risk. 


DO YOU LINK TO OTHER SITES?

For your convenience, the Website may include links to and from other websites. If you follow a link to any of these websites please note that these websites have their own privacy and security policies which you should review. Crabtree & Evelyn does not accept any liability or responsibility for these other websites or their policies.


WHAT CHOICES DO I HAVE?

It is important that you are able to control your personal information. You have the right to request a copy of the personal information we hold about you, to ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be. 
If you do not wish to receive emails from us, please follow the removal instructions at the bottom of the email. 
If you want to exercise any of the other choices described above or you have any questions or concerns about how we treat your personal information, you may contact us as follows:

By email: online@crabtree-evelyn.co.uk
By phone: 0800 1114 406
By mail:

Crabtree & Evelyn (Overseas) Limited
Cowbridge Road
Talbot Green
Pontyclun, Wales CF72 8HL


DO YOU USE COOKIES OR PIXEL TAGS?

Like most websites, the Website employs various types of technology, including cookies and pixel tags, which receive and store information when you interact with the Site. Cookies and other technologies are set by Crabtree & Evelyn, by suppliers who partner with us to help deliver a high quality website and online shopping experience, and by other third parties. Please review 
Cookies are small files that are stored by your browser on your computer when you visit a website. They enable you to shop on the Site and are used in a variety of ways to enhance or personalize your online browsing and shopping experience. For instance, we use cookies to remember what items are in your shopping cart, to recognize you when you return to the Site, to study how customers navigate the Site, and to deliver personalized marketing. Most Internet browsers are initially set to accept cookies. You can set your browser to refuse cookies from websites or to remove cookies from your hard drive but, if you do, you will not be able to access or use portions of the Site. Consult your browser's 'help' section for instructions on how to disable cookies. You can learn more about cookies at http://www.allaboutcookies.org.
Pixel tags (also called web beacons) are tiny graphic images on the Site and in our emails. They assist in delivering cookies and help us determine whether a specific action has been taken, like viewing a web page on the Site or opening an email.
When you visit the Website we and our third party suppliers may use cookies, pixel tags, and other technologies to collect information relating to your visit to the Website. The information we collect may include, for instance, your IP address, your login information, browser type and version, location and time zone setting, operating system and platform, page response times, and download errors. We may also collect information about your visit to the Website, including the websites you visit before and after our Website and the products you viewed and searched for. 
Cookies may also be used to serve banner advertisements to you when you visit other websites. And cookies may be set by partner third parties who participate with us in affiliate marketing programs or advertising campaigns. Please see our Cookies Policy to learn more about our use of cookies.


GOOGLE ANALYTICS

We have enabled and use on the Site applications available from Google, termed Google Analytics Advertising Features. These include: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google AdWords. These Advertising Features work together with cookies and cookie technology.
The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Site, and other information, such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site. We use Remarketing with Google Analytics in conjunction with Google AdWords to display content specific advertisements to visitors that have previously visited our Site when those visitors go to other websites that have the Google Display Network implemented.
Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. Or, to opt out of Google Advertising Features specifically, you can access Google Analytics' currently available opt-outs.


CHANGES TO THE PRIVACY POLICY

Crabtree & Evelyn may update our Privacy & Security Policy. When we make changes, we will post them here. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes.