At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason – to help serve you better.
INFORMATION ABOUT US
INFORMATION COVERED BY THIS POLICY
WHAT INFORMATION IS COLLECTED?
INFORMATION YOU GIVE US
We collect personally identifiable information that you provide, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, gender, user-generated content, and date of birth, when you:
• Make a purchase
• Enroll in a loyalty, rewards, or promotional program
• Participate in interactive features on the Site such as product reviews
• Sign up to receive e-mails or other notifications from us
• Enter a contest or sweepstakes
• Fill out a survey
• Create a Crabtree & Evelyn account
• Use a social media service like Facebook or Twitter to communicate with us
• Submit a request to our customer service department
INFORMATION WE COLLECT
• IP address, login information, browser type, location, time zone, operating system, and other technical information
• Information about your visit, including the websites you visit before and after our Website and products you viewed
• Length of visits to pages on the Website, and page interaction information
Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on the Website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way. When you provide publically available content, such as content posted to a social media page, we may collect that information.
INFORMATION WE RECEIVE FROM OTHERS
We may receive information about you from third parties that we work with, including, for example, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud detection providers.
HOW IS MY INFORMATION USED?
We and third party data processors acting on our behalf may collect, store, and process your personal data:
• To process, track, and fulfill your order
• To communicate with you about the status of an order
• To identify your product and service preferences
• To administer a sweepstakes or contest
• To deliver coupons, marketing communications, and ads
• To administer loyalty, rewards, and promotional programs
• To improve the effectiveness of the Website
• To prevent fraudulent transactions
• To help us market our products more effectively
WILL MY INFORMATION BE SHARED?
We may also share your information with trusted companies that provide business support services to us (such as shipping, name and address verification, customer service, contest administration, email distribution, fraud detection, and promotions fulfillment), companies that help us market our products and services, and analytics and search engine providers that assist us in the improvement and optimization of the Website. These companies are not authorized to use to use the information we share with them for any other purpose or to send you unsolicited email. With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information.
WHERE IS MY INFORMATION STORED?
The data we collect may be transferred to and stored at destinations outside the European Economic Area (“EEA”). It may also be processed by personnel operating outside the EEA who work for us or for one of our service providers. Countries outside the EEA may not offer the same level of data protection as the United Kingdom. By providing us with your personal information, you agree to this transfer, storing, or processing.
IS MY PERSONAL INFORMATION SECURE?
To protect the security of your online order information, Crabtree & Evelyn uses SSL (Secure Sockets Layer) technology. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than crabtree-evelyn.co.uk. We also require our third party providers to take reasonable precautions to keep your personal information secure. Unfortunately, no storage system and no transmission of information is completely secure. Accordingly, we cannot guarantee the security of your data and any information you transmit to us is at your own risk.
DO YOU LINK TO OTHER SITES?
For your convenience, the Website may include links to and from other websites. If you follow a link to any of these websites please note that these websites have their own privacy and security policies which you should review. Crabtree & Evelyn does not accept any liability or responsibility for these other websites or their policies.
WHAT CHOICES DO I HAVE?
It is important that you are able to control your personal information. You have the right to request a copy of the personal information we hold about you, to ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be.
If you do not wish to receive emails from us, please follow the removal instructions at the bottom of the email.
If you want to exercise any of the other choices described above or you have any questions or concerns about how we treat your personal information, you may contact us as follows:
By email: firstname.lastname@example.org
By phone: 0800 1114 406
Crabtree & Evelyn (Overseas) Limited
Pontyclun, Wales CF72 8HL
Like most websites, the Website employs various types of technology, including cookies and pixel tags, which receive and store information when you interact with the Site. Cookies and other technologies are set by Crabtree & Evelyn, by suppliers who partner with us to help deliver a high quality website and online shopping experience, and by other third parties. Please review
Pixel tags (also called web beacons) are tiny graphic images on the Site and in our emails. They assist in delivering cookies and help us determine whether a specific action has been taken, like viewing a web page on the Site or opening an email.
We have enabled and use on the Site applications available from Google, termed Google Analytics Advertising Features. These include: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google AdWords. These Advertising Features work together with cookies and cookie technology.
The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Site, and other information, such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site. We use Remarketing with Google Analytics in conjunction with Google AdWords to display content specific advertisements to visitors that have previously visited our Site when those visitors go to other websites that have the Google Display Network implemented.
Crabtree & Evelyn may update our Privacy & Security Policy. When we make changes, we will post them here. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes.