Frequently asked questions

We want to ensure that your visit to our site is as pleasant as possible and to be able to help you quickly we have written the answers to some of the more frequent questions you ask us.  If you do not find the answers to your questions on this page, please call our Customer Services Department on 0800 1114 406.

Q. How do I change my password? 

A. Log in and go to 'My Account' section which you can find at the top right corner of the website. You can change your password in the section called MY PERSONAL DETAILS. 

Q. How do I change my address? 

A. Log in and go to 'My Account' section which you can find at the top right corner of the website. You can change, edit, add or even delete your addresses under the section called DELIVERY ADDRESSES.

Q. How do I return an item that I have bought on your website? 

A. Please see full returns details on our RETURNS page.