Crabtree & Evelyn is committed
to ensuring our customers’ privacy. Our Privacy & Security Statement describes the information we collect
when you visit this web site, as well as why and how we use it. We hope that this statement answers the questions that you may have about
our online privacy and security policies.
What information is collected?
How is my information used?
Will my information be shared?
How do I remove my information?
What are cookies? Does crabtree-evelyn.co.uk use them?
How does crabtree-evelyn.co.uk make sure my order information is secure?
Does crabtree-evelyn.co.uk link to other sites?
What if there are changes to this statement or if I have other questions?
What information is collected?
When you make a purchase from crabtree-evelyn.co.uk, we collect your name, billing address,
shipping address, telephone number, e-mail address. We do not retain or store you credit
card information. All you credit transactions are handled by an accredited 3rd party and
stored by them under the most secure conditions.
When you fill out a survey, participate in a contest, sign
up for information or ask to be added to our mailing list online, we collect
your name, e-mail address, postal address, phone number and birth date.
In addition, we may maintain a record of your purchases from crabtree-evelyn.co.uk.
We do not knowingly collect information from children under the age of
thirteen.
How is my information used?
When you make a purchase from crabtree-evelyn.co.uk, we use the information
that you provide to process your order and to answer questions about the
status of your order. In addition, we may use information about your product
interests to help us improve our online store and your shopping experience.
When you fill out a survey online, we use the information that you provide to learn more about our
customers and their preferences and to help us improve our online store and your shopping experience.
When you participate in a contest or promotion online, we
(and other participating companies, if any) may use the information that
you provide for such purposes as forwarding information to you about the
programme and notifying winners, even if you have chosen not to receive
e-mail or postal mail from Crabtree & Evelyn prior to participating
in the contest or promotion. You may choose not to participate in contests
and promotions if you do not wish to receive information from Crabtree
& Evelyn or other participating companies.
When you request that your name be added to our mailing list, we use the information that you provide to send you emails and mailings
about our products, services and promotions.
Will my information be shared with third parties?
Crabtree & Evelyn does not sell or rent any personal information about our customers to any third party.
We may, however, share the name, address and/or e-mail address
of our customers who have chosen to participate in a contest, promotion
or survey with reputable third parties for the purpose of executing the
programme. Those third parties may provide services such as mailing information
about the contest, promotion or survey, managing customer information,
providing customer service, fulfilling promotional obligations and notifying
winners. We do not authorise those third parties to make any other use
of your information or to send you unsolicited mail.
We may also share the name, address and/or e-mail address
of our customers who have requested that their names be added to our mailing
list with reputable third parties for the purpose of executing our mailing
list program. Those third parties may provide services such as mailing
information about our products and promotions, managing customer information,
providing customer service and conducting market research. We do not authorise
those third parties to make any other use of your information or to send
you unsolicited mail.
In addition, with your prior consent, we may share names
and addresses from our mailing list with carefully chosen marketing partners.
We may also share aggregated statistical or demographic information with
third parties in a manner that does not reveal our customers’ personal
identity
How do I remove my information?
If you would prefer not to receive our emails and/or mailings, please either
click here or follow the removal instructions at the bottom of the next email that you receive
from crabtree-evelyn.co.uk. You may also contact us as follows:
By Email: askus@crabtree-evelyn.co.uk
By Phone: 020 7361 0499
Fax: 020 7361 0498
By Mail for the attention of Customer Service Department
Cowbridge Road
Talbot Green
Pontyclun
Wales
CF72 8HL
Please include your name and address as it appears on the email or postal
mail you received from us and indicate ‘Do not contact me by (email)/(mail)’.
Please note that if you make subsequent purchases from our website, we
will confirm your order by email, and we may need to contact you by phone,
email or postal mail with other questions regarding your order.
What are cookies? Does crabtree-evelyn.co.uk
use cookies?
Cookies are bits of information that are automatically stored on your
computer’s hard drive to recognise your preferences in order to
make shopping easier. Crabtree-evelyn.co.uk uses cookies to personalise
your shopping experience and keep track of your order as you shop in our
online store. Your cookie also allows us to recognise you when you return
to our site. Cookies do not store any personally identifiable information,
such as your name, address or any financial information.
You can refuse cookies by turning them off in your internet browser.
In order to disable cookies, please consult your browser’s help section for
instructions. Please note the turning cookies off may effect your ability to
complete online purchases.
How does crabtree-evelyn.co.uk make
sure my order information is secure?
Crabtree & Evelyn has taken measures to protect the security of your
online order information. We use SSL (Secure Sockets Layer) technology
to keep your online order information safe. SSL technology encrypts your
credit card number, order information and personal information before
it is transmitted to help protect it from being decoded by anyone other
than crabtree-evelyn.co.uk. While we implement the above security measures
to protect your information, you should be aware that no data transmitted
over the internet can be guaranteed to be 100% secure.
Does Crabtree-evelyn.co.uk link
to other sites?
For your convenience, crabtree-evelyn.co.uk may include links to other
web sites that are not under our control. Those web sites have their own
privacy and security policies that you should review. Crabtree & Evelyn
has no responsibility for those linked web sites.
What if there are changes to this statement?
Crabtree-evelyn.co.uk may update this statement from time to time. When
we make changes, we will post them here. You may wish to check this section
from time to time because, by visiting our website, you agree to accept
any such changes to these policies.
TERMS OF USE
Please read the below terms carefully
because, by visiting this site, you agree to accept these terms. Crabtree & Evelyn reserves
the right to make changes to this site and to these terms from time to time. When we make changes,
we will publish them here.
Availablity of Goods & Legal Bindings
The materials on this website are directed solely at consumers who access
this website from the United Kingdom. The supply of goods is strictly
limited to the UK mainland only. Orders requiring shipping to other countries
will not be accepted.
The use of the crabtree-evelyn.co.uk website in general and in particular
with regard the purchase of products through the site is governed by the
laws of England and Wales and fall under the jurisdiction of the English
Courts. Any contract will be communicated in English.
The exclusions of liability set out in these terms and conditions shall
not apply to any damages arising from death or personal injury caused
by the negligence of Crabtree & Evelyn Limited or any of its employees
or agents.
These terms and conditions shall be governed by and construed in accordance
with English Law. If any provision of these terms and conditions shall
be unlawful, void or for any reason unenforceable then that provision
shall be deemed severable and shall not affect the validity and enforceability
of the remaining provisions.
Product availability, pricing details and acceptance of orders
Submission of completed 'shopping cart' order forms and their associated
payment and delivery details will not be deemed as an acceptance of the
order. Your order and credit or debit card details will be validated before
your order can be accepted. Once that has been done, we will confirm that
your order has been received by sending an e-mail to the e-mail address
you provide in your registration form. Subject to further validation checks
we may choose to make, our acceptance of your order brings into existence
a legally binding agreement between us.
We accept all orders for products and services subject to availability.
If your order cannot be fulfilled you will be offered an alternative or
given a full refund. We accept payment by most major credit or debit cards.
Payment will be debited to your account before the dispatch of your purchase.
All credit and charge card holders are subject to validation checks and
authorisation by the card issuer. If the issuer of your payment card refuses
to authorise payment to us, we will not be liable for any delay or non-delivery.
As stated earlier - orders can only be delivered to UK addresses.
The prices quoted are in U.K. pound sterling and are subject to change.
Purchase requests to addresses outside of the United Kingdom can not be
filled. All prices include VAT where appropriate. Promotions and prices
you see in Crabtree & Evelyn retail outlets do not apply to crabtree-evelyn.co.uk
and vice versa.
Crabtree & Evelyn Limited has taken great care to ensure prices
are accurate. Prices may change over time, so prices on any previous order(s)
may no longer be valid. Correct prices will be applied when your order
is processed ready for shipping.
Display of an item on this site is not a guarantee that the item is currently
in stock or that it will be available when you visit our site at a later
date. If you have any questions about the availability of a particular
item, please contact our Customer
Service Department, phone 01443 445566.
We will make every effort to assist you.
The customer retains the right to cancel the order at any time prior to
despatch, or within one week (7 working days) of delivery in accordance
with the Distance Selling Regulation. If the order is cancelled after
delivery, due care is placed with the customer to ensure that the requirements
of the Distance Selling Regulation have been met.
Copyrights and Trademarks
All of the names, logos, trademarks, images, illustrations, designs, icons,
photographs and written materials that appear on our web site are owned
or controlled by or licensed to Crabtree & Evelyn, Ltd. or Crabtree
& Evelyn Holdings Limited. These materials are subject to copyright,
trademark and trade dress laws and the unauthorised use or reproduction
of these materials is a violation of law. You may download or copy the
materials on this site but only for your own personal use. Otherwise,
you may not reproduce, publish, transmit or make any commercial use of
the material on this site.
User Communications
The comments, ideas or suggestions that you submit through our web site or otherwise disclose to us
shall not be deemed confidential. They shall be and remain the property of Crabtree & Evelyn, Ltd.
and your submission of such information shall be deemed an assignment to Crabtree & Evelyn, Ltd. of
all worldwide rights, title and
interest in such information. Crabtree & Evelyn,
Ltd. will be under no obligation
to pay you or any other person
any compensation for any use of
those comments, ideas or suggestions.
Links to other web sites
Periodically, links may be established
from this site to external web
sites operated by third parties.
Linking to any external web site
is at your own risk. Crabtree & Evelyn
makes no warranties or representations
about any third party web sites
and is not responsible or liable
for such web sites, their content,
products, or other materials on
or available from them.
Product availability and pricing
Display of an item on this site is not a guarantee that the item is currently
in stock or that it will be available when you visit our site at a later
date. If you have any questions about the availability of a particular
item, please contact our Customer
Service Department, or phone 01443 445566. We will make every effort
to assist you.
The prices quoted are in U.K. pound sterling and are subject to change.
Purchase requests to addresses outside of the United Kingdom can not be
filled.
Non-commercial
use
The products and services available on our web site and any samples we
may provide to you are for personal use only. We do not offer merchandise
for resale. We reserve the right, with or without prior notice, to cancel
or reduce any orders that we believe, in our sole discretion, may result
in violation of these terms and conditions.
Disclaimer
CRABTREE & EVELYN, LTD. MAKES
NO REPRESENTATIONS OR WARRANTIES
OF ANY KIND, EXPRESS OR IMPLIED,
AS TO THE OPERATION OF THIS SITE
OR THE INFORMATION, CONTENT OR
MATERIALS INCLUDED ON THIS SITE.
TO THE FULL EXTENT PERMISSIBLE
BY LAW, CRABTREE & EVELYN,
LTD. DISCLAIMS AND WILL NOT BE
LIABLE FOR ANY DAMAGES OF ANY
KIND ARISING FROM THE USE OF
THIS SITE,
INCLUDING, BUT NOT LIMITED TO
DIRECT, INDIRECT, INCIDENTAL,
PUNITIVE
AND CONSEQUENTIAL DAMAGES.
Our Address
Crabtree & Evelyn (Overseas) Ltd
27 Kelso Place
London W8 5QG
Crabtree & Evelyn, Crabtree and the Crabtree
& Evelyn tree logo are trademarks/service marks of Crabtree & Evelyn, Ltd.
All rights reserved.
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