ONLINE RETURNS
Please return your purchase to our mail order department. Crabtree-evelyn.co.uk accepts returns within 60 days of your original purchase. There’s just a couple of things to remember:

Returns with a copy of the invoice:
• Please enclose a copy of the invoice along with the product
• Let us know if you would like a replacement or refund (Shipping charges are not refunded). We will refund the amount directly to the debit or credit card account used for the original order
• Please remember to include a day time phone number where we may contact you if we have any questions

Returns without a copy of the invoice:
• Please enclose the product
• Let us know if you would like to exchange for another product or have a refund issued to the debit or credit card used for the original order (if you would like an exchange, a shipping fee of £5.00 will be charged).

Return address:
Crabtree & Evelyn
ATTN: Mail Order Returns
Cowbridge Road
Talbot Green
Pontyclun
Wales
CF72 8HL

STORE RETURNS
You may return your purchase to any Crabtree & Evelyn retail store. Crabtree & Evelyn accepts returns within 60 days of the original purchase. There’s just a couple of things to remember:

Returns with a copy of the receipt:
• Please present a copy of the receipt, the product and your original debit or credit card
• You will receive a replacement or full refund. Refunds will be posted to your debit or credit card account

Returns without a copy of the receipt: :
• Please present the product
• You will receive a merchandise credit only

CUSTOMER SERVICE
If you are experiencing difficulties or would like to discuss your return, please contact Customer Service or by phone 01443 445566 to talk to a customer service representative.