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Customer Service

Thank you for shopping at Crabtree & Evelyn’s online store. To help make your shopping experience as relaxing as possible, we have some answers to our most frequently asked questions.

If you cannot find what you are looking for, please send us an email or call one of our Customer Service Specialists on 01443 445566 for assistance.

Please contact us by e-mail at online@crabtree-evelyn.co.uk

PRIVACY & SECURITY
What information is collected?
How is my information used?
Will my information be shared?
How do I remove my information?
What are cookies? Does crabtree-evelyn.co.uk use them?
How does crabtree-evelyn.co.uk make sure my order information is secure?
Does crabtree-evelyn.co.uk link to other sites?
What if there are changes to this statement or if I have other questions?

ORDERING & PAYMENT
How do I place my order online?
Questions about your order
What payment options can I use?
Billing information
How do I apply promotions?
Questions about 3D Secure

 

  

RETURNS & EXCHANGES
Online returns
Store returns
Via Customer Service

SHIPPING
Delivery options
Shipping options
International shipments
Atomisers and sprays


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