TERMS OF SALE
Please read this page carefully before ordering any product. These terms apply to any order you place through our UK website: www.crabtree-evelyn.co.uk. By placing an order through the website you confirm that you have read, understand, and agree to these terms.
INFORMATION ABOUT US
This website is operated by Crabtree & Evelyn (Overseas) Limited (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in England and Wales with a registered office at 15 Bonhill Street, EC2A 4DN, company number 01434171 and VAT number 410808287.
PLACING AN ORDER
By clicking on the “Checkout” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.
You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorisation by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.
Delivery charges and timescales vary depending on the type of products ordered, and service you select and the delivery address. Except in the case of international deliveries, our outgoing parcels are delivered with DPD.
Standard UK delivery - £2.99
Your goods should arrive within 3-5 working days. If you have an account with us you’ll be able to see when your parcel is on its way by going into My Orders under the My Account section.
Channel Islands Delivery - £5.50
This is a standard delivery service. Your goods should arrive within 4-5 working days.
Express delivery – £5.95*
Guaranteed delivery within 3 working days from date of order placed between Monday to Friday. Any orders placed on the weekend will be guaranteed delivery by the following Wednesday. Deliveries to Scottish Highlands and Islands, Northern Ireland, Isle of Wight and Isle of Man is also a 3-day service.
If you are a consumer, you may cancel your order without needing to give a reason. This cancellation period begins on the day you order the goods and ends 14 days after the date the goods are delivered to you ( the “Cancellation Period”) This cancellation right does not apply to sealed goods that were unsealed after delivery and that are not suitable for return for reasons related to health or hygiene, such as perishable food items.
To exercise your cancellation rights must send us notice of your decision is writing before the end of the Cancellation Period. You do not need to fill out the a form. It will be sufficient if your notice identifies the order number and products(s) and states that the order is cancelled to exercise your cancellation rights you must contact us here.
We are not responsible for any breach of these terms caused by circumstance beyond our reasonable control. If we are in breach of these terms, we will only be responsible for any losses that you suffer as a result to the extent that they are natural foreseeable consequence of our breach of these terms. Our liability will not include business losses such as lost data, lost profits or business interruption. This does not affect any liability that cannot be excluded.
To return goods, please contact us here.
We are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. Our liability does not include business losses such as lost data, lost profits or business interruption. This does not affect any liability we have for personal injury or death resulting from negligence or from fraud, or any other liability that cannot be excluded.
GENERAL; APPLICABLE LAW
We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place. You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply. These terms and any agreement between us will be governed by English law and any dispute between us will be subject to the exclusive jurisdiction of the courts of England and Wales.