Terms & Conditions

TERMS OF SALE

Please read this page carefully before ordering any product. These terms apply to any order you place through our UK website: www.crabtree-evelyn.co.uk. By placing an order through the website you confirm that you have read, understand, and agree to these terms.

INFORMATION ABOUT US

This website is operated by Crabtree & Evelyn (Overseas) Limited (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in England and Wales with a registered office at 15 Bonhill Street, EC2A 4DN, company number 01434171 and VAT number 410808287.

PLACING AN ORDER

To place an order through the website you can either become an account holder (in which case you need to provide mandatory personal information as noted in our Privacy Policy) or purchase as a guest user. Our Checkout pages will guide you through the steps you need to take to place an order with us. Please take time to read and check your order. Once you have provided your delivery and payment information you’ll have the option to review your order before you click the “Checkout” button at the end of the process.

By clicking on the “Checkout” button you are making an offer to buy the goods. We will notify you by email as soon as possible to acknowledge our receipt of your order. Your offer is subject to our acceptance, which will happen when we dispatch the goods to you, and which is when an agreement is created. We will send you an email telling you when the goods have been dispatched to you. We do not have to accept your offer and if we chose not to sell you the goods, then we will tell you by email and if you have already paid, we will refund you in full as soon as reasonably possible.

The agreement between us will consist of these terms, our Privacy Policy and the information contained in the dispatch email (including the goods you ordered, payment arrangements, the price of the goods including taxes, the estimated time of delivery and delivery charges and your cancellation rights).

PRIVACY

Our Privacy Policy describes how your personal information will be collected, used and stored by us.

PAYMENT

You will be asked to enter your payment details during the checkout process. All payments must be made immediately over the Internet. By placing an order, you confirm that the credit or debit card you use is yours. All card payments are subject to authorisation by your card issuer and are subject to a fraud check by our designated fraud detection vendor. All products remain our property until we have delivered the products to the address specified by you. Prices given do not include delivery costs, which will be specified as part of the order process.

DELIVERY

Delivery charges and timescales vary depending on the type of products ordered, and service you select and the delivery address. Except in the case of international deliveries, our outgoing parcels are delivered with DPD.

Standard UK delivery - £2.99

Your goods should arrive within 3-5 working days. If you have an account with us you’ll be able to see when your parcel is on its way by going into My Orders under the My Account section.

Channel Islands Delivery - £5.50

This is a standard delivery service. Your goods should arrive within 4-5 working days.

Express delivery – £5.95*

Guaranteed delivery within 3 working days from date of order placed between Monday to Friday. Any orders placed on the weekend will be guaranteed delivery by the following Wednesday. Deliveries to Scottish Highlands and Islands, Northern Ireland, Isle of Wight and Isle of Man is also a 3-day service.

CANCELLATION RIGHTS

If you are a consumer, you may cancel your order without needing to give a reason. This cancellation period begins on the day you order the goods and ends 14 days after the date the goods are delivered to you ( the “Cancellation Period”) This cancellation right does not apply to sealed goods that were unsealed after delivery and that are not suitable for return for reasons related to health or hygiene, such as perishable food items.

To exercise your cancellation rights must send us notice of your decision is writing before the end of the Cancellation Period. You do not need to fill out the a form. It will be sufficient if your notice identifies the order number and products(s) and states that the order is cancelled to exercise your cancellation rights you must contact us here.

We are not responsible for any breach of these terms caused by circumstance beyond our reasonable control. If we are in breach of these terms, we will only be responsible for any losses that you suffer as a result to the extent that they are natural foreseeable consequence of our breach of these terms. Our liability will not include business losses such as lost data, lost profits or business interruption. This does not affect any liability that cannot be excluded.

RETURNING GOODS

To return goods, please contact us here.

OUR LIABILITY

We are not responsible for any breach of these terms caused by circumstances beyond our reasonable control. If we are in breach of these terms we will only be responsible for any losses that you suffer as a result to the extent that they are a natural, foreseeable consequence of our breach of these terms. Our liability does not include business losses such as lost data, lost profits or business interruption. This does not affect any liability we have for personal injury or death resulting from negligence or from fraud, or any other liability that cannot be excluded.

GENERAL; APPLICABLE LAW

We may update or amend these terms from time to time without notice to you. Any updates or amendments will be posted on the website and will apply to any future orders you place. You may not assign or subcontract any or your rights or obligations under these terms unless we agree in writing. We may assign, transfer, or sub-contract any of our rights or obligations under these terms. If any of these terms are found to be illegal, invalid, or unenforceable by any court of competent jurisdiction, the rest of these terms will continue to apply. These terms and any agreement between us will be governed by English law and any dispute between us will be subject to the exclusive jurisdiction of the courts of England and Wales.

PRIVACY POLICY

At Crabtree & Evelyn we understand and respect your concerns about the privacy and security of your personal information. We are committed to maintaining and using your information responsibly. We collect information for one reason – to help serve you better.

Please review this Privacy Policy carefully (the “Privacy Policy”). It explains what types of information we collect, how that information is used, to whom it is disclosed, and how it is safeguarded. The Privacy Policy applies to all information previously or currently provided to or collected by us. By interacting with us, whether in-store, on the phone, or online, including through this website, you agree to our collection and use of your information as described in the Privacy Policy. We may change our Privacy Policy and when we do we will publish the changes here. Where required by applicable law, we will obtain your consent to such changes. For this reason, we encourage you to review our Privacy Policy periodically.

INFORMATION ABOUT US

For the purpose of the Data Protection Act of 1998, the data controller is Crabtree & Evelyn (Overseas) Limited (“Crabtree & Evelyn”, “we”, “us” or “our”), a company incorporated in England and Wales with a registered office at 15 Bonhill Street, London, EC2A 4DN. Crabtree & Evelyn operates the Website. If you have questions about this Privacy Policy please contact us here.

INFORMATION COVERED BY THIS POLICY

This Privacy Policy applies to all personal information collected and used by us. For the purpose of this Privacy Policy, “personal information” means information or pieces of information that could identify you, such as your name, address, and email address and it could include information like your IP address or information about your shopping habits.

WHAT INFORMATION IS COLLECTED?

Information you give us

We collect personally identifiable information that you provide to us, such as your name, billing address, shipping address, telephone number, e-mail address, credit card information, gender, user-generated content, and date of birth, when you:
• Make a purchase
• Enrol in a loyalty, rewards, or promotional program
• Participate in interactive features on our website such as product reviews
• Sign up to receive e-mails or other notifications from us
• Enter a contest or sweepstakes
• Fill out a survey
• Create a Crabtree & Evelyn account
• Use a social media service like Facebook or Twitter to communicate with us
• Submit a request to our customer service department

Information we collect

When you visit this website we may use cookies, pixel tags, and other technologies to automatically collect the following information:
• IP address, login information, browser type, location, time zone, operating system, and other technical information
• Information about your visit, including the websites you visit before and after our Website and products you viewed
• Length of visits to pages on the Website, and page interaction information

Please see our cookie policy for further information.

Emails that we send as part of our marketing programs may use web beacons and other technologies that tell us whether an email has been opened. We may also collect information using cookies on this website and on other websites to understand how you interact with our advertising to make sure we’re delivering it in the most relevant way. When you provide publicly available content, such as content posted to a social media page, we may collect that information.

Information we receive from others

We may receive information about you from third parties that we work with, including, for example, advertising networks, analytics providers, search information providers, credit reference agencies, and fraud detection providers.

HOW IS MY INFORMATION USED?

We and third party data processors acting on our behalf may collect, store, and process your personal data:
• To process, track, and fulfil your order
• To communicate with you about the status of an order
• To identify your product and service preferences
• To administer a sweepstakes or contest
• To deliver coupons, marketing communications, and ads
• To administer loyalty, rewards, and promotional programs
• To improve the effectiveness of the Website
• To prevent fraudulent transactions
• To help us market our products more effectively

We rely on your consent to do this when you provide your data to us. Where we ask for your consent to use your personal data to fulfil orders (such as your address), if you do not agree then we may not be able to fulfil your order.

WILL MY INFORMATION BE SHARED?

We do not sell or rent your personal information. We may share your personal information within Crabtree & Evelyn and the members of the Crabtree & Evelyn group of companies, which means our subsidiaries and our ultimate holding company and its subsidiaries. As described in this website’s Terms of Use, we may share information that you elect to make available to the public on the Website or on social media networks, including user-generated content. For instance, if you post a product review on the Website or interact with us on social media sites and elect to make it available to the public, your information will be accessible on the Website and our social applications.

We may also share your information with trusted companies that provide business support services to us (such as shipping, name and address verification, customer service, contest administration, email distribution, fraud detection, and promotions fulfilment), companies that help us market our products and services, and analytics and search engine providers that assist us in the improvement and optimization of this website. These companies are not authorized to use to use the information we share with them for any other purpose or to send you unsolicited email. With your prior consent, we may share names and addresses from our mailing list with carefully chosen marketing partners. We may also share aggregated statistical or demographic information with third parties in a manner that does not reveal personally identifiable information.

We may disclose personal information about you in order to: (a) protect the legal rights, privacy or safety of the Crabtree & Evelyn group or our employees, agents and contractors; (b) respond to valid legal process from government or public authorities in any country in which we operate; (c) permit us to pursue available remedies or limit the damages that we may sustain; (d) enforce our Terms of Use or the terms and conditions applicable to any contest, promotion or program; and (e) comply with the law.

As we develop our business we might sell or buy stores, subsidiaries, or businesses. There might be a reorganisation, merger, sale, joint venture, assignment, transfer or other disposition (including without limitation in connection with any bankruptcy or similar proceedings) of all or any portion of the business of the Crabtree & Evelyn group of companies. In connection with these transactions your personal information and other information we have collected as described in this Privacy Policy may be disclosed and may be among the business assets transferred as part of the transaction.

WHERE IS MY INFORMATION STORED?

The data we collect may be transferred to and stored at destinations outside the European Economic Area (“EEA”). It may also be processed by personnel operating outside the EEA who work for us or for one of our service providers. Countries outside the EEA may not offer the same level of data protection as the United Kingdom. By providing us with your personal information, you agree to this transfer, storing, or processing. To protect your data we will enter into appropriate contractual arrangements with any companies we share data with outside the EEA or rely on other appropriate protections such as Privacy Shield in the case of export to the USA.

IS MY PERSONAL INFORMATION SECURE?

To protect the security of your online order information, we use SSL (Secure Sockets Layer) technology. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to help protect it from being decoded by anyone other than us. We also require our third party providers to take reasonable precautions to keep your personal information secure. Unfortunately, no storage system and no transmission of information is completely secure.

HOW LONG WILL MY DATA BE STORED?

We will retain your data as long as necessary for the purposes you have consented to. Where this is open-ended, such as where you agree we can send you emails about events, you can contact us at any time to request that we stop using your data for these purposes. We will regularly review whether we still require your data for the consented purposes, and if not, we will delete and/or anonymise your data.

WHAT ARE MY RIGHTS?

In addition to being able to change (or withdraw) your consent for how we process your personal data, you may also:
• ask us to correct any inaccuracies with your data
• ask us to provide your data that you have consented to us using in a machine readable form for your use
• lodge a complaint with the Information Commissioner’s Office, which can be done here: https://ico.org.uk/concerns/

DO YOU LINK TO OTHER SITES?

For your convenience, this website may include links to and from other websites. If you follow a link to any of these websites please note that these websites have their own privacy and security policies which you should review. We do not accept any liability or responsibility for these other websites or their policies.

WHAT CHOICES DO I HAVE?

It is important that you are able to control your personal information. You have the right to request a copy of the personal information we hold about you, to ask us to update or delete your personal information, and not to be contacted by us if you do not wish to be (i.e. withdraw your consent to direct marketing).

If you do not wish to receive emails from us, please follow the removal instructions at the bottom of the email.

If you want to exercise any of the other choices described above or you have any questions or concerns about how we treat your personal information, you can contact us here.

DO YOU USE COOKIES OR PIXEL TAGS?

Please see our cookie policy to understand how we use cookies and pixel tags.

GOOGLE ANALYTICS

We have enabled and use on the Site applications available from Google, termed Google Analytics Advertising Features. These include: Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google AdWords. These Advertising Features work together with cookies and cookie technology.

The Advertising Features collect specific visitor cookie data, such as the source, medium, and keyword used to visit the Site, and other information, such as how often users visit this Site, what pages they visit when they do so, and what other sites they used prior to coming to this Site. We use the information we get from Google Analytics only to improve this Site. Google Analytics collects only the IP address assigned to you on the date you visit this Site. We use Remarketing with Google Analytics in conjunction with Google AdWords to display content specific advertisements to visitors that have previously visited our Site when those visitors go to other websites that have the Google Display Network implemented.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. Or, to opt out of Google Advertising Features specifically, you can access Google Analytics' currently available opt-outs.

CHANGES TO THE PRIVACY POLICY

We may update our Privacy Policy. When we make changes, we will post them here. You may wish to check this section from time to time because, by visiting our website, you agree to accept any such changes.

COOKIE POLICY

This website uses cookies and this page explains what cookies are, how we use them and how you can change your browser settings to control which cookies are used.

WHAT ARE COOKIES?

A cookie is the name for a text file which contains small amounts of information which are downloaded to your device (computer, tablet, mobile etc.) when you visit a website.

Cookies do lots of different jobs, like letting you place orders online, navigate between pages efficiently, remembering your preferences and generally improve your experience on the website. They can also help to ensure that adverts you see online are more relevant to you and your interests, i.e. by showing you reminders of what you viewed on a site but did not buy. You can find more information on cookie types below.

You can manage your cookie settings at any time through your browser - i.e. Internet Explorer, Mozilla Firefox, Chrome etc. If you connect to the internet through a variety of devices - perhaps a home computer, smart phone and tablet you may have to adjust your settings on each device.

If you ever want to adjust your settings, you can revisit this page and follow the links to manage your settings. The cookies we use on crabtree-evelyn.co.uk never collect anything that personally identifies you, such as your name or address and we never sell your details to any third parties.

The cookies we use (which may sometimes include ones created by specialist third parties) tend to work primarily from identifying the IP address of the device you connected to the internet on and this number is then used to distinguish one visitor from the next. From this we aggregate the information and analyse it for key behaviours, trends, or to learn if there are errors occurring on our site that we were unaware of.

This IP number can relate to your general geographical location - i.e. the country you are in, and may disclose what device you connected to the internet via - i.e. PC, Mobile or Tablet. This is so the most suitable version of the website can be displayed for your device.

SUMMARY OF DIFFERENT COOKIE PURPOSES:

Strictly Necessary Cookies:

Without these cookies, you would not be able to use our website to place orders. For example, our essential cookies allow the site to remember what items you added to your basket, and keep them saved when you move to the checkout and start to purchase your order.

Performance Cookies:

These types are used by us in order to enable us to collect and analyze visitor behaviour that helps us recognise patterns and trends, spot areas we could improve (like if a page breaks) and generally helps us improve our website to give you the best possible experience. If you interact with one of our digital ads, or come via an affiliate partner of ours, the cookies will help us understand that these third party referrals took place. Our affiliates are funded by earning a small commission from their referrals who go on to purchase with us, and sometimes these partners pass this back to you as points, so although these cookies are not essential, if you block them, you stop getting your loyalty points.

Functionality Cookies:

These enable certain non-transactional functions or features of the website to work correctly for you - such as providing the My Account zones, our Ratings & Review services, Social Media Sharing and Like buttons, or offering you the Address Finder tool at the Checkout. It’s important to note that when interacting with our Social elements such as Tweet This, or Facebook Like buttons, the visibility of your actions and how public they are, will depend on the settings you have in place on your separate social media account.

Targeting or Behavioural Cookies:

These are particular cookies used to try and tailor your browsing experience our on website and to provide personalised advertising to you after you leave a site. We run these ads occasionally, and they will typically show you reminders of a few items you seemed interested while on our site. They should reduce in frequency over a week or two, but if you want to opt out, you can manage this at any time by visiting this website for more info: www.youronlinechoices.eu
You will also be able to opt out of this kind of advertising by other brands at the same time.

Keeping safe with social media:

If you interact with us via Reviews or FAQ features, the username you enter will be displayed publicly on our site. For this reason, you may prefer to enter a nickname if you do not want your real name to be published.

We have also recently launched Social Media accounts such as our Facebook page and Twitter accounts, if you have accounts with either of these, you will be able to interact with us. However, your profile or account name could become visible to the other people who have also Liked or Followed us. This will depend on the privacy settings you have selected with those providers. This is also true if you use the Share Me, Like or other Social Icons on our product pages. If you post a comment on our Blog, your email address will not be shown, however the name you enter will be. Therefore, you may prefer to enter just a first name, initial or nickname into the Name field.

MANAGING YOUR COOKIE SETTINGS

You can review and manage your cookie settings at any time via your browser. However, if you block or opt out of all our cookies, you are likely to find that our website becomes very difficult to use.

On our site, we feel the first 3 types of cookie are really necessary to give you the best on-site experience with us. The information we collect using these first 3 types of cookies is anonymous and always aimed at enhancing your on-site experience, so we hope you will continue to be happy for us to use these during your visits. Unless you have chosen to block or edit your cookie settings, we will determine that we have your consent to allow us to use the first 3 types of cookies.

For instructions on how to manage your cookie settings, please visit: http://www.allaboutcookies.org/manage-cookies/

For instructions on how to opt out of Behavioural Advertising Cookies, please visit: www.youronlinechoices.eu

WEBSITE TERMS OF USE

These terms of use govern your use of this website. By using this website you agree to be bound by these terms. If you don’t agree with these terms then please do not use this website. As used in these terms, "Crabtree & Evelyn," "us," or "we" refers to Crabtree & Evelyn (Overseas) Limited. We may change these terms and will publish the new ones here. Please check these terms periodically when you use this website.

INFORMATION ABOUT US

The website is operated by Crabtree & Evelyn (Overseas) Limited (“Crabtree & Evelyn”, “we”, “us” or “our”) a company incorporated in England and Wales with a registered office at 15 Bonhill Street, London EC2A 4DN, company number 01434171 and VAT number 410808287.

USE AND WEBSITE CONTENT

You may only use this website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website.

The contents of this website belong to or are licensed to us. You may download or copy the contents of this website for your personal use in accordance with these terms, provided that you do not modify the contents or remove any copyright or trade mark notices, but you may not use the contents for commercial purposes.

USE OUTSIDE THE UK

Unless indicated otherwise, the website is for use in the UK, although we may accept orders for delivery to locations outside of the UK subject to legal and practical restrictions. If you access this website from outside the UK then you are responsible for complying with local laws.

USER COMMUNICATIONS

We welcome your comments, suggestions and other content submitted through this website, social media, e-mail, telephone, or mail ("User Content") as long as the User Content complies with these terms. Other than personal data, which is subject to our Privacy Policy, User Content will be subject to the following terms:
You agree that we are not required to treat User Content as confidential, to pay you or to respond to your User Content. For any User Content you submit, you grant us a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable licence to use, display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such User Content, including making derivatives or otherwise incorporating it into other materials, without compensation to you. We may also use the name that you submit in connection with any User Content. For these reasons, do not send us any User Content if you do not wish to license it to us or do not want us to use your name. We are not responsible for the use or disclosure by others of any personal information that you voluntarily disclose in connection with any User Content you submit. You confirm that you have the necessary rights to grant the licences in this section.

You will ensure that any User Content you submit is accurate, does not violate any law, will not violate any right of a third party and will not cause injury to any third party. You agree not to submit any User Content that contains or provides links to material that is obscene, profane, lewd, violent, or threatening or that contains viruses, malware, political campaigning, commercial solicitation, or any form of "spam". You agree not to use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any User Content. You are responsible for the User Content you submit and agree to indemnify us for any claims resulting from any User Content submitted by you. We may monitor, edit, and remove User Content. We are not responsible for any User Content submitted by you or any third party.

LINKS TO OTHER WEBSITES

If we link from this website to sites operated by third parties, we are not responsible for those sites and/or their content and the use of such sites is at your own risk.

PRODUCT INFORMATION

The display of products on this website is not a guarantee that the item is in stock or that it will be available when you visit this website at a later date. If you have questions about the availability of a particular item, please contact us here.

Occasionally there may be information on our website that contain errors. We may correct the errors and not accept orders if we identify errors.

PRODUCT APPEARANCE

The exact appearance of each product on our website will depend on the quality of your monitor. For this reason, we cannot guarantee that your monitor's display of our products and packaging will be accurate.

APPLICABLE LAW

There terms are governed by and will be construed in accordance with English law.

PERSONAL INFORMATION

Our use of your personal data is governed by our Privacy Policy.

UK MODERN SLAVERY ACT

This statement has been published in accordance with section 54(1) of the UK Modern Slavery Act 2015 which requires businesses to state the actions they have taken during the financial year to ensure that slavery or human trafficking are not taking place in their operations and supply chain.

CE Holdings Limited and its subsidiaries (“Crabtree & Evelyn”) believe that societies, economies and businesses thrive when human rights are protected and respected. Respect for human rights is fundamental to both our purpose of serving the world by making bodycare, home fragrance and food products that people love, and to our commitment to ethical business conduct. Crabtree & Evelyn respects and acknowledges internationally recognised human rights principles. Within Crabtree & Evelyn and throughout our supply chain, we are committed to treating people with dignity and respect.

This statement refers to the financial year commencing on 1 January and ending on 31 December 2018, and sets out the steps we have taken to prevent modern slavery and human trafficking in our business or supply chain.

ABOUT CRABTREE & EVELYN

Founded in Cambridge, Massachusetts in 1968, Crabtree & Evelyn is an international manufacturer and retailer of body, fragrance and home care products. As a brand we have stores in the UK, US and Mexico. Crabtree & Evelyn is based in the UK, with a head office in London and subsidiaries in Australia, Austria, Canada, China, France, Germany, Hong Kong, Macau, Malaysia, Mexico, the Netherlands, Singapore and the USA.

OUR SUPPLY CHAIN

Crabtree & Evelyn works within a large, diverse value chain of business partners. Our supply chain is global in nature, spanning production locations throughout Europe, North America, and the Asia Pacific. We recognise that each entity in this chain has its own independent duty to respect human rights. We expect our business partners to adhere to ethical business conduct consistent with our own, and are committed to working with them to fulfill this common goal.

OUR POLICIES

The Sourcing and Quality teams conduct an evaluation of first-tier trade suppliers prior to their engagement as an accepted business partner. First-tier trade suppliers are defined as “as any supplier to which a material purchase order is issued, and which in turn ships requested goods to Crabtree & Evelyn. This tier does include certain distributors, trading companies, and agents, and therefore does not necessarily include all original manufacturers, which can be at a second or third tier”. The evaluation includes the required signature of Crabtree & Evelyn’s Global Supplier Requirements Manual (the “Supplier’s Manual”) prohibiting suppliers from employing forced or involuntary labour, child labour or engage in abusive treatment or corrupt business practices in supplying goods or services. The Supplier’s Manual contains an Ethical Trading Policy requiring supplier workplaces to be free of discrimination, any form of harsh or inhuman treatment, including corporal punishment, the threat of physical abuse, sexual harassment, or other forms of intimidation. The Ethical Trading Policy prohibits the use or threat of physical or sexual violence, harassment and intimidation against a worker, his or her family, or close associates. Crabtree & Evelyn currently does not have any policies addressing human trafficking specifically as such.

SUPPLIES RESPONSIBILITY PROGRAM

The protection of human rights is one of the four pillars of our supplier responsibility program. Responsible sourcing is defined in our Ethical Trading Policy. We also require our business partners to sign and abide by our Ethics and Compliance Survey.

VERIFICATION

Crabtree & Evelyn purchases materials from suppliers located in Europe, North America and Asia Pacific. Crabtree & Evelyn verifies its supply chains by doing business with suppliers that are well-established, reputable organisations that respect the legal requirements of the jurisdictions in which they operate. Suppliers are asked to read and sign the Supplier’s Manual on an annual basis subsequent to becoming an accepted supplier. Crabtree & Evelyn strongly believes that their suppliers do not engage in slavery or human trafficking.

SELF-AUDITS

On an annual basis, first-tier suppliers are asked to conduct self-audits to evaluate ongoing compliance with the Supplier’s Manual that currently prohibits forced labour, child labour, and harassing and abusive treatment.

The requirement for suppliers to self-audit defines expectations around the suppliers’ efforts to promote equal opportunity, voluntary freedom of association, fair compensation to enable employees to meet basic needs, opportunity to improve skills, which provide them with social and economic opportunities, a safe and healthy work place, and fair competition in respect to intellectual and other property rights. The self-audits are not independent and are not unannounced. Should a supplier’s self-audit be deemed a failure by the Sourcing and Quality teams, no business may be awarded to that supplier until they are in compliance.

CERTIFICATION

By signing back the above-referenced self-audit, Crabtree & Evelyn asks each prospective direct first-tier supplier to certify that it will comply with Crabtree & Evelyn’s policies prohibiting the use of forced and compulsory labour, child labour, and harassing and abusive treatment. On an annual basis suppliers are asked to sign back their agreement to Crabtree & Evelyn’s Global Supplier Requirements Manual, which includes Crabtree & Evelyn’s Ethical Trading Policy.

ACCOUNTABILITY AND RESULTS

Crabtree & Evelyn has implemented internal systems and procedures to ensure that Crabtree & Evelyn’s policies prohibiting the use of forced and compulsory labour, child labour, and harassing and abusive treatment are followed by its first-tier suppliers. Non-compliance can result in corrective action or termination of the relationship. Any supplier found to be in violation of these policies would be immediately terminated, and removed from consideration for future Crabtree & Evelyn business.

TRAINING

Crabtree & Evelyn does not currently provide employees, suppliers, nor management with direct responsibility for supply chain management, with specific training on slavery and human trafficking, nor on how to mitigate such risks within the supply chain of products.

COMMITMENTS FOR 2018-2020

• Develop and roll out a formal training program to include all Quality and Sourcing personnel, covering all aspects of supplier compliance relative to ethical trading including modern slavery;
• Establish clear first-tier reporting requirements policy for monitoring second-tier suppliers;

This statement was approved by the Board of CE Holdings Limited and signed on its behalf by:

David L. Stern
Global Chief Executive Officer

June 2019

PROMOTIONS & COMPETITIONS

10% OFF YOUR FIRST ORDER

• Cannot be used in conjunction with any other offer.
• The Promoter reserves the right to cancel, amend, terminate or temporarily suspend this Promotion at any time with no liability to any entrant or any third party.
• Valid for a limited period of time as specified in the marketing communication. Cannot be used outside of that period and previous purchases are not eligible.
• Promotional codes are for use by the intended recipient only and proof of entitlement may be requested.
• All orders are subject to acceptance and any improper use of promotional codes may result in the cancellation of your order.
• Specific offer terms and conditions are provided with each promotional code - for specific information relevant to that offer, please refer to marketing material on which it is featured.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
• Orders cannot be amended once placed and promotional codes cannot be applied retrospectively.
• When an order is placed using a promotional code which contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

HOLIDAY GIVEAWAY

• By submitting an entry to this Promotion, entrants agree to be bound by these Terms and Conditions.
• Entry instructions form part of these Terms and Conditions. Entries submitted with incomplete information, or found to contain invalid information, shall be deemed invalid entries.
• Entry is open to United Kingdom residents aged 18 and over. Directors, management and employees (and the immediate families of directors, management and employees) of the Promoter or any agencies or companies or other third parties associated with this Promotion, are not permitted to enter the Promotion.
• To enter, entrants must sign up with their email address to receive emails from us. This is a prize draw promotion which will go on for a limited period of time and will end on 17/12/2019 at 3pm (the “Closing Date”). Entries received after this time will not be considered. The winners will be chosen by means of a random draw conducted by a way of a verifiably random computer process to be held after the Closing Date (the “Draw”).
• One entry per entrant by email is permitted, as indicated in the Promotion.
• No automated, third party or bulk entries are permitted. Multiple entries in breach of this provision will result in those entries being disqualified. If the Promoter has reasonable grounds to suspect that such means are being used to circumvent this condition, then it may require the entrant to prove that such means were not used. If the Promoter becomes aware of an entrant using means to circumvent this condition, then these entries will be disqualified and any prize entitlement will be void.
• The Promoter cannot return any entries received unless they have reasonable grounds to suspect that they are in breach of these conditions or any law in force at the time.
• Upon submission of an entry, entrants agree to the Promoter sending them emails about the Promoter and its products.
• No purchase is necessary to enter this Promotion.
• The winners will be notified of the fact that they have won within 7 days of the Draw by email. They will then be asked to supply details for delivery of their prize. The prizes shall be delivered within 30 days of the Closing Date.
• The Promoter will use reasonable endeavours to contact the winners using the contact details supplied upon entry to the Promotion. If a winner does not respond within one calendar month of the first notification, then that individual forfeits the right to claim the prize and the Promoter is free to nominate another winner or runner up, as appropriate.
• The Promoter reserves the right to cancel, amend, modify, terminate or temporarily suspend this Promotion at any time with no liability to any entrant or any third party.
• The prize for each month will be an assortment of the Promoter`s products, the amount and type to be selected by the Promoter. No cash or alternative prize are available. The prize is non-exchangeable and non-transferable.
• If for any reason any aspect of the Promotion does not function correctly, whether by means of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter that corrupts or affects the administration, integrity or fairness of the Promotion, then the Promoter may at its sole discretion cancel, amend, modify, terminate or suspend the Promotion and/or invalidate affected entries. No liability is accepted for entries not successfully completed due to a technical fault, computer hardware or software failure, satellite, network or server failure of any kind.
• No cash or alternative prize are available, with the exception that in the event of circumstances outside of its control, the Promoter reserves the right to award a reasonably equivalent prize of equal or greater value.
• The Promoter and its associated agencies and companies accept no liability for any loss, expense, personal injury or damage which is suffered or sustained (whether or not arising from any person's negligence) in connection with the Promotion and/or prize, other than such liability that cannot be excluded by law including death or personal injury caused by negligence, where liability shall be limited to the minimum permissible by law. Statutory rights are not affected.
• If there are reasonable grounds to believe that there has been a breach of these Terms and Conditions by an entrant, the Promoter may, at its sole discretion, invalidate the relevant entry and disqualify the entrant from the Promotion, irrespective of the stage in the Promotion reached.
• The Promoter’s decision in all matters relating to the Promotion is final and binding and no correspondence will be entered into.
• The winners agree to take part for free in any publicity for the Promotion as requested by the Promoter, which may include the publication of their name; country of residence; county/state of residence; and photograph in any media. The Promoter intends to publish, or make available, certain details (which may include personal data) relating to the winners. Entrants objecting to this should contact the Promoter through its website.
• Names and countries of residence of the winners will be available upon request after the Draw in writing to the Promoter, marked “Winners List – Newsletter Sign Up Competition”.
• This Promotion is subject to English law and entrants submit to the exclusive jurisdiction of the English courts.
• Personal data supplied by entrants will be used for the administration of the Promotion and as further described in the Promoter’s privacy policy, available on its website.
• Promoter: Crabtree & Evelyn (Overseas) Limited, 15 Bonhill Street, London, EC2A 4DN, United Kingdom.
• Entries must be the entrant’s own original creations, not in violation of third party intellectual property rights, and if the entries do incorporate any third party elements, entrants must have the permission of the rights holder to do so prior to submission.
• Entries must not contain any elements that are or are likely to be perceived as: offensive; of an explicit sexual nature; depictions or descriptions of graphic violence; sexist; racist; homophobic; commercially sensitive; defamatory; in breach of the rights of others; or otherwise illegal, unacceptable or inappropriate content.
• Entrants hereby release Facebook and Instagram of all liability that can be excluded under English law.
• This Promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook or Instagram. Entrants should be aware that they are providing information to Crabtree & Evelyn (Overseas) Limited and not to Facebook or Instagram.

COUNTLESS CELEBRATIONS

• By submitting an entry to this promotion, entrants agree to be bound by these Terms and Conditions.
• Entry instructions form part of these Terms and Conditions. Entries submitted with incomplete information, or found to contain invalid information, shall be deemed invalid entries.
• Entry is open to residents of Australia; Canada; France; Germany; Mexico; UK; and USA aged 18 and over. Directors, management and employees (and the immediate families of directors, management and employees of the Promoter or any agencies or companies or other third parties associated with this promotion, are not permitted to enter the promotion.
• To enter, entrants must:
(a) Tell us about their favourite holiday tradition as a comment on any of Promoter’s Countless Celebrations Instagram Posts that are identified as a competition; and
(b) Tag a friend; and
(c) Include the hashtag ‘#CountlessCelebrations’.
• One entry per person per day is permitted.
• No automated, third party or bulk entries are permitted. Multiple entries in breach of this provision will result in those entries being disqualified. If the Promoter becomes aware of an entrant using means to circumvent this condition then these entries will be disqualified and any prize entitlement will be void.
• Upon submission of an entry, entrants assign in full a sole, perpetual, worldwide, unlimited, freely assignable, royalty free license in any intellectual property rights or other rights vested in the entry. Entrants agree to carry out any further actions required in order to satisfy this term.
• No purchase is necessary to enter this promotion.
• The promotion commences at 21:00 GMT on 4 December 2019 and closes at 21:00 GMT on 23 December 2019 (“Closing Date”) (being the “Promotion Period”). For the avoidance of doubt, this means that entries must have been received by the Promoter by the close of the Promotion Period in order to meet the Closing Date validity requirements.
• The winner will be selected by means of a random draw conducted under the supervision of an independent person to be held on 24 December 2019 (the “Draw”).
13 The winner will be notified of the fact that they have won within 10 days of the Draw by Instagram Direct Message. They will then be asked to supply details for delivery of the Prize. The Prize shall be delivered within 30 days of the Closing Date.
• The Promoter will use reasonable endeavours to contact the winner using the contact details supplied upon entry to the promotion. If a winner does not respond within 21 calendar days of the first notification, then that individual forfeits the right to claim the Prize and the Promoter is free to nominate another winner.
• The Promoter reserves the right to cancel, amend, modify, terminate or temporarily suspend this promotion at any time with no liability to any entrant or any third party.
• The following prize is available to be won: one ‘Exclusive Artist Gift Set’ of the winner’s choice (“Prize”).
• No cash or alternative prizes are available, with the exception that in the event of circumstances outside of its control, The Promoter reserves the right to award a reasonably equivalent prize of equal or greater value.
• If for any reason any aspect of the promotion does not function correctly, whether by means of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter that corrupts or affects the administration, integrity or fairness of the promotion, then the Promoter may at its sole discretion cancel, amend, modify, terminate or suspend the promotion and/or invalidate affected entries. No liability is accepted for entries not successfully completed due to a technical fault, computer hardware or software failure, satellite, network or server failure of any kind.
• The Promoter and its associated agencies and companies accept no liability for any loss, expense, personal injury or damage which is suffered or sustained (whether or not arising from any person's negligence) in connection with the promotion and/or prizes, other than such liability that cannot be excluded by law including death or personal injury caused by negligence, where liability shall be limited to the minimum permissible by law. Statutory rights are not affected.
• Internet access required.
• If there are reasonable grounds to believe that there has been a breach of these Terms and Conditions by an entrant, the Promoter may, at its sole discretion invalidate the relevant entry and disqualify the entrant from the promotion, irrespective of the stage in the promotion reached.
• The Promoter’s decision in all matters relating to the promotion is final and binding and no correspondence will be entered into.
• The winner agrees to take part for free in any publicity for the promotion as requested by the Promoter, which may include the publication of their name; country of residence; county/state of residence; and photograph in any media. The Promoter intends to publish, or make available, certain details (which may include personal data) relating to the winner. Entrants objecting to this should contact the Promoter through its website.
• Name and county of residence of the winner will be available upon request after the Draw in writing to the Promoter, marked “Winner – Countless Celebrations”.
• This promotion is subject to English law and entrants submit to the exclusive jurisdiction of the English courts.
• Personal data supplied by entrants will be used for the administration of the promotion and as further described in the Promoter's privacy policy at https://www.crabtree-evelyn.com/pages/terms-conditions
• The Promoter is Crabtree & Evelyn (Overseas) Limited, a private limited company registered in England and Wales, with registration number 01434171 and whose registered address is 15 Bonhill Street, London, EC2A 4DN, United Kingdom.
• Entries must be the entrant’s own original creations, not in violation of third party intellectual property rights, and if the entries do incorporate any third party elements, entrants must have the permission of the rights holder to do so prior to submission.
• Entries must not contain any elements that are or are likely to be perceived as: offensive; of an explicit sexual nature; depictions or descriptions of graphic violence; sexist; racist; homophobic; commercially sensitive; defamatory; in breach of the rights of others; or otherwise illegal, unacceptable or inappropriate content.
• Entrants hereby release Instagram of all liability that can be excluded under English law. This promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram. Entrants should be aware that they are providing information to Promoter and not to Instagram.